VISITOR EXPERIENCE SUPERVISOR

Are you a real PEOPLE person?  Do you love creating Smiles and Memories?  

WE NEED YOU TO COME AND JOIN OUR FANASTICALLY FUN TEAM AT LIGHTWATER VALLEY!

We are looking for a real people person, with an eye for detail and a passion for customer service.

You will be helping to oversee our Visitor Experience Team as well as our Admissions Team, reporting to our Visitor Experience Manager.

When working in the Visitor Information Centre you will be answering customer enquiries via telephone, email and social media, dealing with and processing visitor bookings including groups and schools, and undertaking general office duties. Here, you will also be in a guest facing role where you will be expected to resolve issues, keep detailed and precise records of the ride information, organise all lost property and liaise with other departments the day to day activity of the park. You’ll provide a friendly, welcoming, informative and enjoyable experience for visitors. Be enthusiastic, self-motivated and have a ‘can do’ attitude.

KEY TASKS 

Ensure the highest standards of visitor experience and customer service is upheld at all times by both yourself and the team.

Taking and processing individuals, groups and school bookings - ensuring they are made aware of all details, this includes being aware of any offers/promotions we may be running

General office duties – answering the phones, sorting the post, responding to emails and enquiries via social media

Resolving and handling complaints efficiently and with confidence whilst dealing with customers face to face in a calm and professional manner

Keeping detailed records of all ride information ensuring to monitor all radio communication, relaying messages to other departments as required.

Providing a Warm Yorkshire Welcome to all of our guests at Admissions whether guiding the queue or scanning tickets on the gates

Assisting guests with additional needs in line with company procedure

Having an overall knowledge of the park and to be able to deal with any queries that may arise

Any other duties as requested by the management of Lightwater Valley Theme Park

KEY SKILLS 

The use of excellent communication skills both written and verbal and confident IT skills, numeric ability and cash handling

Have a flexible attitude to working patterns with the ability to regularly work weekends, Bank Holidays and Special Events Days

Have the flexibility to move from one office to another where necessary, assisting with lunch cover

Work well within a team and also individually as required

Be able to nurture and develop a team through initial and ongoing training