Hills

FAQs

General

You can print out your e-ticket and bring it along with you, alternatively if you do not have a printer at home you can simply show it on your phone. Our admissions staff will scan the barcode on your e-ticket on arrival.

You do not need to pre book if you are a season pass holder, you can simply arrive any day during the 2022 season and present your pass to the team at admissions. 

Yes - whilst tickets are none refundable, if you are no longer able to attend your original booking we would be happy to change the date of your ticket.
You can log into your account on the website and change the date of your ticket for free, or alterntively contact the office on 01765 635321 or [email protected] with your booking reference and the date you would like to change, and a small admin fee of £2.50 will be charged for each change of date. 

 

Visitors with certain disabilities, who are unable to use the conventional queue lines, may be eligible for a preferential wristband. In order to obtain a wristband the required documentation needs to be presented:

A DLA letter stating you are in receipt of middle or high rate care or mobility

An enhanced PIP letter

A letter from your GP or doctor stating your diagnosis and why you cannot queue

A valid, in date, Blue Badge

Eligible visitors will be issued with a preferential wristband for themselves and their carer. Lightwater Valley will assess if more than one carer pass is required. The wristband will allow the visitor to access the ride via the front of the queue or via the ride's exit gate, and will be directed by the ride operator. If you have any questions in regards to this please email [email protected].

Our 175 acre site provides free parking for all guests, regardless of whether you arrive in a coach, minibus or car. There are parking bays close to the entrance booths for our guests with Blue Badge disabled parking permits.

Yes! We offer discounted entry to NHS, Military, Emergency Service, Blue Light Card and Max Card holders. The discount is for the card holder, and up to four guests. Simply book your tickets online and bring your work ID/accompanying card with you on the day of your visit. 

No, if you book your tickets 24 hours before your visit, the cheaper the price!

Should there be extreme weather conditions during the day such as heavy rain or strong winds, certain rides and attractions may be temporarily closed in the interests of health and safety. This information, however, will be communicated as quickly and efficiently as possible to all guests at the entrance to the park. 
Unfortunately no refunds will be made due to bad weather. 

No – unfortunately due to both safety and hygiene protocol, the park has a zero-tolerance policy on any dogs except for assistance dogs. If you are planning on visiting us this season, please DO NOT leave your dogs in your vehicle unattended due to the lack of shade. Any cases of animals remaining locked in a vehicle will be dealt with by RSPCA and the police, who are authorized to carry out a seizure of the animal, even if property is damaged. LWV cannot be held responsible.

Assistance dog owners must provide recognised documentation in order to gain access and the dog must be wearing the appropriate collars/vests.

No – unfortunately, the park is not currently able to offer camping or accommodation, however we can recommend local sites. Our nearest campsite is Sleningford Watermill which is located just outside West Tanfield which is approx. 2.5mile from the park. Additionally there is Riverside Meadows Caravan park in Ripon.

On some occasions we do have times when rides and attractions are not operational for various reasons and as per our booking conditions, we reserve the right to alter or change the program of rides and attractions if it is deemed necessary to do so. When this is necessary, we list the rides at our admissions desk so that customers are made aware as soon as possible. In the event of a ride being non operational for a longer period of time we will post this on our website and encourage customers to check this.

Yes – we do not have a non – riding ticket. All visitors who are 4 years + who  enter the park must pay the relevant entrance fee.

No – however a number of our front-line personnel are fully trained in the provision of first responder first aid and carry basic medical kits with them at all times.

If you discover that you have lost an item of personal property within the park, please report to the Visitor Information office located at the entrance to the park in market square.

If you believe that they are tall enough, but they have been declined by the operator, you can visit our Visitor information office where our staff will officially measure your child and give you proof to show to ride operators if you child is in fact tall enough.

Please note – all the rides have strict guidelines set by the ride manufactures which we must adhere to, if you child isn’t tall enough then they will be refused entry onto the ride.

The park has a strict policy on the use of cameras on rides as they can pose a safety risk if not secured properly. Cameras are allowed if they are securely fastened on a chest harness however they need to be checked by the ride operator and must not obstruct from the harnesses.

Rides & Attractions

Check out all of our rides and attraction and see what's New for 22! 
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TICKETS & PRICES

We have a whole host of tickets available - click here to see all our tickets and prices!
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HOW TO FIND US

Lightwater Valley is very easy to find - click here for location/travel details.
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