FAQs

Meal Deal Vouchers are accepted at the following catering outlets for the following meals:
 

The Grill Café

• Burger, Fries, Drink
• Chicken Nuggets, Fries, Drink
• Chicken Burger, Fries, Drink
• Hot Dog, Fries, Drink

Big Fish Trading

• Fish & Chips
• Sausage, Chips, Drink
• Battered Sausage, Chips, Drink
• Scampi, Chips, Drink

The Grill Takeaway

• Burger, Fries, Drink
• Chicken Nuggets, Fries, Drink
• Chicken Burger, Fries, Drink
• Hot Dog, Fries, Drink

Luigis Takeaway (Available from 3pm)

• Slice of Pizza, Chips, Drink
• Burger, Fries, Drink
• Hot Dog, Fries, Drink

Yes, standard tickets are available on the day at our admissions booths, however, we do advise all of our guests to pre-book online as you can save up to £3.50 per ticket!

No – We have devoted much time and effort considering the future of The Ultimate and the viability of its return to the park. Given both the investment required to bring the ride up to acceptable standards of safety and the re-imagining of Lightwater Valley as a family Adventure Park, we have decided to retire the coaster and remove it from the park.

You do not need to pre book if you are a season pass holder, you can simply arrive any day during the 2023 season and present your pass to the team at admissions. 

Yes - Whilst tickets are non-refundable, if you are no longer able to attend your original booking, then you absolutely can change the date. There are two ways in which you can do this.

You can change the date of your ticket for free (24 hours before the original date of your visit, at the latest). In order to do this, you must create an account when you book on the website.  

Alternatively, you can contact our Visitor Experience Team on 01765 635321 with your booking reference and the date you would like to change. An administration fee of £2.95 will be applied for each change of date.

Yes – we do not have a non – riding ticket. All visitors who are over 90cm that enter the park must pay the relevant entrance fee.

No we currently do not, our closest charging point is Booths in Ripon. 

Yes! We offer discounted entry to NHS, Military, Emergency Service, Blue Light Card and Max Card holders. The discount is for the card holder, and up to four guests. Simply book your tickets online and bring your work ID/accompanying card with you on the day of your visit. 

Should there be extreme weather conditions during the day such as heavy rain or strong winds, certain rides and attractions may be temporarily closed in the interests of health and safety. This information, however, will be communicated as quickly and efficiently as possible to all guests at the entrance to the park. 
Unfortunately no refunds will be made due to bad weather. 

Visitors with certain disabilities, who are unable to use the conventional queue lines, may be eligible for a preferential wristband. Preferential wristbands must be collected from the Visitor Information Office, located by the arcade, and the required documentation needs to be presented:

• A DLA letter stating you are in receipt of middle or high rate care or mobility.
• An enhanced PIP letter.
• A letter from your GP or doctor stating your diagnosis and why you cannot queue.
• A valid, in date, Blue Badge.
• An Access Card.

Please note, MAX cards are NOT accepted as proof of eligibility for the preferential wristbands. 

Eligible visitors will be issued with a preferential wristband for themselves and their carer. Lightwater Valley will assess if more than one carer pass is required. The wristband will allow the visitor to access the ride via the front of the queue or via the ride's exit gate and will be directed by the ride operator. If you have any questions regarding this, please email [email protected]

Please note: Preferential wristbands are unavailable on our quieter days, due to minimal queueing times. Please check with our Admissions team on arrival, or give our Visitor Experience Team a call on 01765 635321 on the morning of your visit. If you do face difficulties on the park when the wristbands are not available then please pop into the Visitor Experience Centre for assistance

No – unfortunately due to both safety and hygiene protocol, the park has a zero-tolerance policy on any dogs except for assistance dogs. If you are planning on visiting us this season, please DO NOT leave your dogs in your vehicle unattended due to the lack of shade. Any cases of animals remaining locked in a vehicle will be dealt with by RSPCA and the police, who are authorized to carry out a seizure of the animal, even if property is damaged. LWV cannot be held responsible.

Assistance dog owners must provide recognised documentation in order to gain access and the dog must be wearing the appropriate collars/vests.

Our 175 acre site provides free parking for all guests, regardless of whether you arrive in a coach, minibus or car. There are parking bays close to the entrance booths for our guests with Blue Badge disabled parking permits.

On some occasions we do have times when rides and attractions are not operational for various reasons and as per our booking conditions, we reserve the right to alter or change the program of rides and attractions if it is deemed necessary to do so. When this is necessary, we list the rides at our admissions desk so that customers are made aware as soon as possible. In the event of a ride being non operational for a longer period of time we will post this on our website and encourage customers to check this.

No – however a number of our front-line personnel are fully trained in the provision of first responder first aid and carry basic medical kits with them at all times.

If you discover that you have lost an item of personal property within the park, please report to the Visitor Information office located at the entrance to the park in market square. Any lost property found at Lightwater Valley will be kept for a maximum of two weeks. 

If you believe that they are tall enough, but they have been declined by the operator, you can visit our Visitor information office where our staff will officially measure your child and give you proof to show to ride operators if you child is in fact tall enough.

Please note – all the rides have strict guidelines set by the ride manufactures which we must adhere to, if you child isn’t tall enough then they will be refused entry onto the ride.

The park has a strict policy on the use of cameras on rides as they can pose a safety risk if not secured properly. Cameras are allowed if they are securely fastened on a chest harness however they need to be checked by the ride operator and must not obstruct from the harnesses.

No – unfortunately, the park is not currently able to offer camping or accommodation, however we can recommend local sites. Our nearest campsite is Sleningford Watermill which is located just outside West Tanfield which is approx. 2.5mile from the park. Additionally there is Riverside Meadows Caravan park in Ripon.

We do not accept entry into the park of children under 14 years old without an adult 18 years old or over.

During Off - Peak periods, some of our rides may run at alternate times throughout the day. When this is necessary, a ride time table will be provided on arrival.