FAQs

Join us this May for just £20pp with our fantastic Early Bird Offer. 

Use code 'MAY24' at checkout to receive this offer. 

T&C's

Valid on Standard 90cm+ and Disabled Tickets only. 

Valid for a visit between 4 May - 2 June (excludes Bluey & Bingo character event 11 & 12 May)

Offer not valid in conjunction with any other promotion.

Online offer only.  

As part of the exciting development and evolution of Lightwater Valley, in 2024 work will begin on a woodland accommodation offering for the park. As a result, we have had to remove the Tree Top Nets attraction but look forward to sharing our exciting plans for the future.

Yes - Standard tickets are available on the day at our admission booths, however, we do advise all of our guests to pre-book online as you can save up to £3.50 per ticket!

An Essential Carer ticket allows an additional person to enter the Park with a paying guest to assist with their visit free of charge. An explanation of this criteria is available on the Nimbus Disability website by clicking HERE 

Essential Carer tickets are available for guests with a medical condition or disability, where support is needed that is significant and in excess of what could be reasonably expected of friends/family already accompanying the guest. 

We allow one essential carer to accompany a paying guest into the Park who requires their assistance during their visit, if their Access Card or Nimbus ID carries the +1 symbol. If eligible, two people can accompany the paying guest with the appropriate +2 symbol on their Access Card or Nimbus ID.

Our Essential Carer Scheme is not available to complimentary ticket holders or for any non-paying guest.

Essential Carer must be over 16 years of age. 
 

We offer a Rides Easy Access Pass for guests who find standing and or queuing a substantial barrier to accessing rides and attractions. This may include people who physically cannot stand or queue for any significant amount of time, or people that have an issue with understanding the concept of queuing.

To apply for a Rides Easy Access Pass you must have either a Numbus Access Card or register here for a Lightwater Nimbus ID.  
We are no longer able to accept any other documentation on the day for a free essential carer or for the Access Pass, only guests who have an Access Card/successful Nimbus application with the required +1 symbol or queuing symbol will be able to access the Free ticket or access wristband. 

Once you have applied, bring either your Nimbus Access Card or the Nimbus ID details with you on the day and the Visitor Information Team will issue you with your Rides Easy Access Pass and issue the required wristbands, You can have up to 3 other guests or family members ride with you!

The Easy Access Pass can be used on up to 9 rides throughout the day. 

Please note: The Rides Easy Access pass service does not allow immediate and unrestricted access to rides and is not a ‘queue jump’ service.
At every ride guests will be expected to wait a period of time to allow operators to effectively manage the throughput of guests, as well as carry out essential safety processes.
 

Yes – we do not have a non – riding ticket. All visitors who are over 90cm that enter the park must pay the relevant entrance fee.

No! Any children who measure under 90cm can enter the park for free. 

Please note, we measure children with their shoes on at our admissions desk upon arrival. If you are not sure how tall your child is, we recommend you select an under 90cm ticket. If your child measures 90cm or over, then a ticket can be purchased on arrival and any online rate will be honoured. 

Carer Tickets: Unfortunately, a free essential carer ticket cannot be applied to an under 90cm ticket. 

Please click here and view our ride heights prior to visiting. 

Yes! We offer discounted entry to NHS, Military, Emergency Service, Blue Light Card and Max Card holders. The discount is for the card holder, and up to four guests. Simply book your tickets online and bring your work ID/accompanying card with you on the day of your visit. 

You do not need to pre book if you are a season pass holder, you can simply arrive any day during the 2024 season and present your pass to the team at admissions. On arrival make sure to use the special VIP entrance at admissions so that you can start your adventure as soon as you arrive!

We understand that plans change so whilst tickets are non-refundable , if you are no longer able to attend your original booking, then you absolutely can change the date. There are two ways in which you can do this:

You can change the date of your ticket for free (No later than 24 hours before the original date of your visit) In order to do this, you must create an account when you book on the website.  
 
Alternatively, you can contact our Visitor Experience Team on 01765 635321 with your booking reference and the date you would like to change. An administration fee of £2.95 will be applied for each change of date.
 

Our 175 acre site provides free parking for all guests, regardless of whether you arrive in a coach, minibus or car. There are parking bays close to the entrance booths for our guests with Blue Badge disabled parking permits.

No we currently do not, our closest charging point is Booths in Ripon. 

We are very excited to announce that in 2024 work will begin on a woodland accommodation offer for the park. Whilst the work is taking place, we can recommend local campsite and hotels. Visit our ‘Where to Stay’ page for more details. 

We do not accept entry into the park of children under 14 years old without an adult 18 years old or over.

No – unfortunately due to both safety and hygiene protocol, the park has a zero-tolerance policy on any dogs except for assistance dogs. If you are planning on visiting us this season, please DO NOT leave your dogs in your vehicle unattended due to the lack of shade. Any cases of animals remaining locked in a vehicle will be dealt with by RSPCA and the police, who are authorized to carry out a seizure of the animal, even if property is damaged. LWV cannot be held responsible.

We recognise that some guests require additional assistance from a service animal in order to visit Lightwater Valley, therefore, assistance animals and guide dogs are permitted to enter the Park.

However, due to our unique environment, the following requirements apply:

• Owners must be in control of their animal at all times.
• The animal must remain on a non-extendable lead whilst inside the Park.
• The animal cannot be left unattended at any time.
• Animals are not permitted to enter a ride carriage.
• Whilst we do not have a designated area for animals to expel waste, we require all animal owners to dispose of any waste immediately.

We reserve the right to request proof of training and to refuse access to untrained animals due to the health and safety risk they pose to both guests and staff. 

Should there be extreme weather conditions during the day such as heavy rain or strong winds, certain rides and attractions may be temporarily closed in the interests of health and safety. This information, however, will be communicated as quickly and efficiently as possible to all guests at the entrance to the park. Unfortunately no refunds will be made due to bad weather. 

Yes - You are welcome to visit our Team located in the Visitor Information Centre, to use our dedicated prayer space.

There is a quiet room located in our Visitor Information Centre , please pop and see the team for access. We also have a beautiful lakeside walk which is a nice way to step away from the hustle and bustle of the park for a short time before continuing with your exciting journey.

On some occasions we do have times when rides and attractions are not operational for various reasons and as per our booking conditions, we reserve the right to alter or change the program of rides and attractions if it is deemed necessary to do so. When this is necessary, we list the rides at our admissions desk so that customers are made aware as soon as possible. In the event of a ride being non operational for a longer period of time we will post this on our website and encourage customers to check this.

No – however a number of our front-line personnel are fully trained in the provision of first responder first aid and carry basic medical kits with them at all times.

If you discover that you have lost an item of personal property within the park, please report to the Visitor Information office located at the entrance to the park in market square. Any lost property found at Lightwater Valley will be kept for a maximum of two weeks. 

If you believe that they are tall enough, but they have been declined by the operator, you can visit our Visitor information office where our staff will officially measure your child and give you proof to show to ride operators if your child is in fact tall enough.

Please note – all the rides have strict guidelines set by the ride manufactures which we must adhere to, if your child isn’t tall enough then they will be refused entry onto the ride.

The park has a strict policy on the use of cameras on rides as they can pose a safety risk if not secured properly. Cameras are allowed if they are securely fastened on a chest harness however they need to be checked by the ride operator and must not obstruct from the harnesses.

During Off - Peak periods, some of our rides may run at alternate times throughout the day. When this is necessary, a ride time table will be provided on arrival. 

As we are an adventure park designed for families with young children, smoking is not allowed in the park. For those guests wishing to smoke, you will find designated smoking areas located around the park (depicted on the park map). These are the only areas in which smoking is allowed in the park. Smoking is not allowed in any other outdoor space, queue-line, catering outlet, shop or attraction. 

This policy also applies to electronic cigarrettes.