As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA), we welcome visits by disabled guests and will always do all that is possible to ensure a safe and enjoyable visit.

There are, however, certain rides and attractions in our park that can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health & safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.

Preferential Ride Access

Visitors with certain disabilities, who are unable to use the conventional queue lines, may be eligible for a preferential wristband. In order to obtain a wristband the required documentation needs to be presented:

  • A DLA letter stating you are in receipt of middle or high rate care or mobility
  • An enhanced PIP letter
  • A letter from your GP or doctor stating your diagnosis and why you cannot queue
  • A valid, in date, Blue Badge 
  • An Access Card

Eligible visitors will be issued with a preferential wristband for themselves and their carer. Lightwater Valley will assess if more than one carer pass is required. The wristband will allow the visitor to access the ride via the front of the queue or via the ride's exit gate and will be directed by the ride operator.

Please note: Preferential wristbands are unavailable on our quieter days, due to minimal queuing times. Please check with our Admissions team on arrival, or give our Visitor Experience Team a call on 01765 635321 on the morning of your visit. If you do face difficulties on the park when the wristbands are not available then please pop into the Visitor Experience Centre for assistance. 

Accessibility Guide 2023

Disabled Access

Lightwater Valley is proud to say we are Changing Places Accredited.

Changing Places are spacious toilet facilities designed to meet the needs of the 250,000 people in the U.K. who need changing when they are out. Without them, those who need them are limited to venturing out for only short periods of time.

Changing Places toilets are large, hygienic toilet facilities with a height adjustable changing bench and a hoist. Having a Changing Places nearby means that those who need them, along with their families, friends and personal assistants, can enjoy a full day out, safe in the knowledge that the right facilities are there when they need them.

Please note: if you need to use the hoist within a Changing Places facility you will need to bring your own sling along with you.