Accessibility
As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA), we welcome visits by disabled guests and will always do all that is possible to ensure a safe and enjoyable visit.
Nimbus - Access Card
Lightwater Valley is proud to partner with Nimbus Disability, operators of the Access Card scheme, to handle all applications for Essential Carer and Ride Easy Access Passes (Ride Wristbands).
We have always offered free carer tickets for guests who require additional assistance when visiting the park, and with this new process, you no longer need to bring confidential and sensitive documents with you. This ensures that our Free Carer and Ride Easy Access Pass services continue to be available to those who truly need them for a safe and enjoyable visit.
Please apply at least 7 days prior to your visit. While applications within 7 days of your visit are still possible, it allows less time for review. If you have already applied, you do not need to apply again as all approved applications are valid for 3 years. Unfortunately, same-day applications will not be accepted.
Please note that having a disability does not automatically qualify for either service. Each application is carefully reviewed to ensure fair access to these benefits.
Click here to apply for an Access Card or a Free Lightwater Valley ID
Nimbus - FAQ's
Who is eligible for an Essential Carer Ticket?
Essential Carer tickets are available to guests with a medical condition or disability who require significant support beyond what could reasonably be expected from friends or family accompanying them.
We allow one Essential Carer to accompany a paying guest who requires assistance during their visit, provided their Access Card or Nimbus ID carries the +1 symbol. If eligible, two people can accompany the paying guest with the appropriate +2 symbol on their Access Card or Nimbus ID.
Please note that our Essential Carer Scheme is not available to complimentary ticket holders or any non-paying guest. Additionally, Essential Carers must be over 16 years of age.What is a Rides Easy Access Pass and who is it for?
We offer a Rides Easy Access Pass for guests who find standing and or queuing a substantial barrier to accessing rides and attractions. The Rides Easy Access Pass removes the need for our guests to wait within the main ride queue lines and enter by a dedicated entrance for Access Pass users.
How Does the Rides Easy Access Pass work?
1) Ensure that you have a Nimbus Access Card or Registered Lightwater Nimbus ID that shows a queuing symbol. (You can apply for a Nimbus ID HERE)
2) Bring the Physical Card or Nimbus ID details to our Guest Information Office.
3) Our Friendly Team will issue your Rides Easy Access Pass and issue a wristband for the guest requiring the support. You can have up to 3 other guests or family members ride with you.
4) Present the Easy Access Pass and wristband at your chosen ride for preferential access.
5) The Ride Operator will initial the pass and permit access, Enjoy the ride!
Please note: The Rides Easy Access pass service does not allow immediate and unrestricted access to rides and is not a ‘queue jump’ service.
At every ride guests will be expected to wait a period of time to allow operators to effectively manage the throughput of guests, as well as carry out essential safety processes
For further details regarding Nimbus Disability and the Access Card scheme, you can visit their website HERE
Disabled Access
Lightwater Valley is proud to say we are Changing Places Accredited.
Changing Places are spacious toilet facilities designed to meet the needs of the 250,000 people in the U.K. who need changing when they are out. Without them, those who need them are limited to venturing out for only short periods of time.
Changing Places toilets are large, hygienic toilet facilities with a height adjustable changing bench and a hoist. Having a Changing Places nearby means that those who need them, along with their families, friends and personal assistants, can enjoy a full day out, safe in the knowledge that the right facilities are there when they need them.
Please note: if you need to use the hoist within a Changing Places facility you will need to bring your own sling along with you.
If you would like to use our Changing Places facility while on the park, please visit our Guest Information to collect the key. Our team will be happy to assist you.
