CUSTOMER SERVICE TEAM

We are looking for high energy, outgoing, fun individuals to join our Customer Service Team. 

We aim to exceed guest expectations and our Customer Service and Office Assistants are key to delivering this. If you love working with people, enjoy problem-solving, and are skilled with admin, the rile could be perfect for you. 

As a member of our Customer Service Team, you'll be the at the heart of creating memorable guest experiences. Whether it's handling queries, resolving issues, or maintaining smooth operations behind the scenes, your role will be essential in ensuring our guests leave with a smile. 

A typical day working in customer service/the office will involve:

Customer Interaction -  Delivering exceptional service to guests in person, over the phone, or via email.

Guest Experience - Ensuring every visitor has the best possible experience, addressing and resolving any issues calmly and professionally. 

Administrative Support - Managing enquiries, maintan accurate records, and collaborating with other departments to keep everything running smoothly. 

Office Admin - Answering enquires via phone, social media and email. Taking school and group bookings and general offices duty's. 

Problem Solving - Handling any challenges in a professional manner and escalating issues to your manager if necessary. 

Ensuring you adhere to all company policies, guidelines and expectations.

We are looking for people who are…

Outgoing, friendly and confident and have a passion for customer service.

Customer service focused with some customer service experience. 

Experienced with admin with good IT and keyboard skills

Thrive in a fast-paced environment as well as demonstrating initiative to keep busy in quieter periods

Demonstrates a willingness to help and will always go the extra mile for customers and colleagues.

Demonstrate hard work, commitment, punctuality and reliability.

Hours

Most of our seasonal roles are available on a full time and part time basis. A full time role is up to 40 hours a week, our part time roles are often 16 to 24 hours a week.

This position has the possibility of hours being available when the park is not open, therefore ideally own transport is required.